Return Policy for Hidden Cameras
And Surveillance Equipment Only

We at Personal Arms strive to offer our customers the best products at the best possible prices. Due to the nature of the products, returns will not be accepted unless the product is found to be defective or unless otherwise explicitly stated on the specific Personal Arms product page.

Because of the misuse of our former liberal return policy, all returns, refunds, or exchanges of  Hidden Cameras and Surveillance Equipment must be approved by Personal Arms before any products are returned.

A few unscrupulous people have ordered our products for specific short term uses and then returned the product in a condition that would not allow us to resell. We test all of our products before shipping. Your satisfaction is our number one concern. If you have any question regarding our products, please contact nick@personalarms.com. before placing an order.

RETURN POLICY: Due to the nature of our product line, all returns must be authorized by Personal Arms before product(s) is returned. All products must be returned in the original packaging. Personal Arms will replace, refund, or credit your account for returned product(s) at Personal Arms's discretion.

Special exceptions may be made on a case by case basis determined by Personal Arms. In this event, returns are subject to deductions for shipping costs and up to a 25% restocking charge and must be returned within a five (5) day period from date of receipt of product(s). NO refunds will be given for products returned without explicit permission from Personal Arms.

Any return must be authorized by a representative of Personal Arms and under no circumstances will returns be accepted otherwise. Authorization and shipping instructions must be obtained from Personal Arms. No returns will be authorized after five (5) business days of receipt of product(s) by the customer.

SHIPPING & HANDLING CHARGES ARE NON-REFUNDABLE.

REQUESTS TO RETURN PRODUCTS MUST BE OBTAINED FROM Personal Arms WITHIN A FIVE (5) DAY PERIOD AFTER THE CUSTOMER HAS RECEIVED THE PRODUCT(S).

WARRANTY: We guarantee all hidden cameras and surveillance equipment products to be free of defects in workmanship and material for 90 days (unless manufacturer's warranty is longer) after delivery to the customer. We will replace or repair the product(s) at our option providing there is no evidence of customer misuse, or alteration.