We Will Beat Anyone's Price!
We are very proud of our prices and our
reputation. Our Beat or Meet Anyone's Price Guarantee
insures you that
you will be paying the lowest possible price before and after you have
made your purchase.
Before You Make Your
Found a lower price somewhere else?
If you have found a lower price somewhere else, on an
item that we sell and you are considering buying it, simply email or fax us with the
lower advertised price. Please make sure to include the exact URL address of the product with the lower price and we will
meet or beat it. Email the
information with your phone number to Nick or fax it
to 201-641-0710 and we will call you to take your order. It is that simple.
After You Made Your
Found a lower price somewhere else?
We will refund the difference
back to you, plus an extra $5.00 per order for your trouble.
If for some reason we have not done our homework and
you do find the same product that you have purchased from us, somewhere
else at a lower price (within 10 days of making your purchase) we will refund the difference back to
you, plus an extra $5.00 per order for your trouble.
Requesting a difference in price refund (Plus $5.00)
is very simple
We will not make excuses and hassle you with silly questions. All we ask is that
you tell us where you found the lower priced product, so that we can
verify it. Simply email or fax us with the lower advertised
price. Make sure to include your name, date of purchase, the exact URL
address of the
product and the lower price. After I check it out Cindy will credit your
account back for the difference in the price plus $5.
information to me or fax it to
Please note that the $5 will only be paid to customers
that have previously purchased the item in question.
Why are we doing this?
A lot of our
competitors who advertise on search engines are making false claims.
They are claiming to have the lowest prices. More than ever, the
individual consumer is having a tough time distinguishing who is telling
the truth and who is not. The fact is there is more price gouging and
false advertising claims being made on the internet than other
advertising medium in history. As my boss says, this situation has
become a free for all to see who can hook the biggest fish with the most
outrageous line. When someone comes along and is truly selling
at wholesale he is not taken serious.
Julian Guild / V.P. Marketing Admin
Our Beat Anyone's Price Guarantee does not apply to special, sale or used items
including auction sites such as eBay. It also does not apply to wholesale purchases, repetitive sales or sales that are
repetitive in nature.
The purpose of our Beat Anyone's Price Guarantee is to insure that our
customers are paying the lowest price possible and also receive an extra
$5 for their trouble. Our Beat Anyone's Price Guarantee is set up as a reward
and not for the
purpose of profit. This offer is good for 10 days after you make
NOTICE: Please do not be fooled by our low
prices, we only sell quality products. We never sell refurbished or
factory seconds. Our products are all new and brand name.
At personalarms.com we believe that shopping with confidence is an
essential part of a pleasant shopping experience. We therefore ensure your
transactions are 100 per cent secure.
See 100% Secure Shopping Guarantee
We are so sure that you will love our quality products and prices that we
offer a Satisfaction Plus Guarantee. If you
are not 100% satisfied with any item purchased, you may return the item.
We strive to offer only the best quality products
available at the best prices. We want you to be satisfied and that's why
we offer a 14-day money back guarantee.
Our products are also guaranteed by us to be free from defects in
material and workmanship for 6 months. There are some products that we
guarantee for longer. For example our Stun Master
Stun Gun and our Stun Master Stun Batons have a lifetime guarantee. Please
see our policy on returning pepper spray below.
Canceling an order after it has been submitted
You can cancel all or part of your order if you contact us prior to
shipping. We ship all orders within 24 hours. Please email us as
soon as possible if you decide to cancel your order.
us at Cancel
order is easy
Hi, my name is Cindy and I am in charge of returns. Forming
extremely loyal relationships with repeat customers is our
number one priority. For that reason, we have developed an
extremely liberal return policy. We will gladly refund or
replace any product that you would like to return. You must
make your return within 14 days. To assure that we receive
your return, we require that you make your return with a
RETURN AUTHORIZATION NUMBER and with tracking number that
requires a signature.
If you are not satisfied please Send It Back to me.
All I ask is that you first, email us to request a return
authorization number. The purpose of an RA Number is to
track the item that you are returning or exchanging.
It Is not an approval process. We will
REPLACE, EXCHANGE OR REFUND any self protection item you like,
as long as it is returned within 14 days and it's in
original condition with all original packaging and
To make your return
as fast and simple as possible, please
e-mail me with the following information and then I will
email you back with a return authorization number
The description and the item number of
the item being returned.
Your daytime phone number.
The reason for the return. Please try to
be descriptive. We would like to pass on the reason that
you are returning the item in question to the
Please indicate if you would like a
replacement, exchange or refund.
Please make sure that you obtain the RA
number. Personalarms.com will not be responsible for items
that are returned without a return authorization or a
and discount purchases are final.
Some orders are shipped directly to you from our distributor. In this
case, we are charged restocking fee. If you return an item that was shipped to
you directly from our distributor, your return may be
subject up to a 20% restocking fee. A
20% restocking fee may be also be charged for any delivery that
is refused by the receiver or if
UPS makes 3 attempts at delivery and the item(s) in question are
Our guarantee applies to ALL personal protection
products. If you are purchasing Hidden Cameras
Surveillance Equipment please read our return
policy on those items.
Under no conditions we accept pepper spray returns
unless it is
defective. Once pepper spray
purchased, we can not resell it because we can no longer guarantee the wholeness
and in turn
the effectiveness of the product.