We Will Beat Anyone's Price!

We are very proud of our prices and our reputation. Our Beat or Meet Anyone's Price Guarantee insures you that  you will be paying the lowest possible price before and after you have made your purchase.

Before You Make Your Purchase

Found a lower price somewhere else?
If you have found a lower price somewhere else, on an item that we sell and you are considering buying it, simply email or fax us with the lower advertised price. Please make sure to include the exact URL address of the product with the lower price and we will meet or beat it. Email the information with your phone number to Nick or fax it to 201-641-0710 and we will call you to take your order. It is that simple.

After You Made Your Purchase

Found a lower price somewhere else?
We will refund the difference back to you, plus an extra $5.00 per order for your trouble. If for some reason we have not done our homework and you do find the same product that you have purchased from us, somewhere else at a lower price (within 10 days of making your purchase) we will refund the difference back to you, plus an extra $5.00 per order for your trouble.

Requesting a difference in price refund (Plus $5.00) is very simple
We will not make excuses and hassle you with silly questions. All we ask is that you tell us where you found the lower priced product, so that we can verify it. Simply email or fax us with the lower advertised price. Make sure to include your name, date of purchase, the exact URL address of the product and the lower price. After I check it out Cindy will credit your account back for the difference in the price plus $5. Email the information to me or fax it to 201-641-0710.

Please note that the $5 will only be paid to customers that have previously purchased the item in question.

Why are we doing this?
A lot of our competitors who advertise on search engines are making false claims. They are claiming to have the lowest prices. More than ever, the individual consumer is having a tough time distinguishing who is telling the truth and who is not. The fact is there is more price gouging and false advertising claims being made on the internet than other advertising medium in history. As my boss says, this situation has become a free for all to see who can hook the biggest fish with the most outrageous line.  When someone comes along and is truly selling at wholesale he is not taken serious.
Julian Guild / V.P. Marketing Admin

Our Beat Anyone's Price Guarantee does not apply to special, sale or used items including auction sites such as eBay. It also does not apply to wholesale purchases, repetitive sales or sales that are repetitive in nature.

The purpose of our Beat Anyone's Price Guarantee  is to insure that our customers are paying the lowest price possible and also receive an extra $5 for their trouble. Our Beat Anyone's Price Guarantee is set up as a reward and not for the purpose of profit.  This offer is good for 10 days after you make your purchase.

NOTICE: Please do not be fooled by our low prices, we only sell quality products. We never sell refurbished or factory seconds. Our products are all new and brand name.

At personalarms.com we believe that shopping with confidence is an essential part of a pleasant shopping experience. We therefore ensure your transactions are 100 per cent secure.
See 100% Secure Shopping Guarantee 

We are so sure that you will love our quality products and prices that we offer a Satisfaction Plus Guarantee. If  you are not 100% satisfied with any item purchased, you may return the item.

We strive to offer only the best quality products available at the best prices. We want you to be satisfied and that's why we offer a 14-day money back guarantee.

Our products are also guaranteed by us to be free from defects in material and workmanship for 6 months. There are some products that we guarantee for longer. For example our Stun Master Stun Gun and our Stun Master Stun Batons have a lifetime guarantee. Please see our policy on returning pepper spray below.

Canceling an order after it has been submitted

You can cancel all or part of your order if you contact us prior to shipping. We ship all orders within  24 hours. Please email us as soon as possible if you decide to cancel your order.
 E-mail us at Cancel Order Request.

Returning your order is easy

Hi, my name is Cindy and I am in charge of returns. Forming extremely loyal relationships with repeat customers is our number one priority. For that reason, we have developed an extremely liberal return policy. We will gladly refund or replace any product that you would like to return. You must make your return within 14 days. To assure that we receive your return, we require that you make your return with a RETURN AUTHORIZATION NUMBER and with tracking number that requires a signature.

If you are not satisfied please Send It Back to me. All I ask is that you first, email us to request a return  authorization number.  The purpose of an RA Number is to track the item that you are returning or exchanging. It Is not an approval process. We will REPLACE, EXCHANGE OR REFUND any self protection item you like, as long as it is returned within 14 days and it's in original condition with all original packaging and accessories.
 

To make your return as fast and simple as possible, please e-mail me with the following information and then I will email you back with a return authorization number

1. Order number.

2. The description and the item number of the item being returned.

3. Your daytime phone number.

4. The reason for the return. Please try to be descriptive. We would like to pass on the reason that you are returning the item in question to the manufacturer.

5. Please indicate if you would like a replacement, exchange or refund.

Please make sure that you obtain the RA number. Personalarms.com will not be responsible for items that are returned without a return authorization or a tracking number.

Thank You,
Cindy Cicala,
1888-412-0240

All wholesale and discount purchases are final.

Some orders are shipped directly to you from our distributor. In this case, we are charged restocking fee. If you return an item that was shipped to you directly from our distributor, your return may be
subject up to a 20% restocking fee. A 20% restocking fee may be also be charged for any delivery that is refused by the receiver or if UPS makes 3 attempts at delivery and the item(s) in question are returned to us.

Our guarantee applies to ALL personal protection products. If you are purchasing Hidden Cameras or Surveillance Equipment please read our return policy on those items.

Under no conditions we accept pepper spray returns unless it is defective. Once pepper spray has been purchased, we can not resell it because we can no longer guarantee the wholeness and in turn
the effectiveness of the product.